Returns
We want you to be happy with your purchase from The Dress Box, so here is how you return something that isn't quite right for you.
Our policy lasts 14 days. If 14 days have gone by since you received the goods unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it - complete with any The Dress Box Tags and other, brand labels.
To complete your return, we require a receipt or proof of purchase this can include your email receipt.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after cancellation.
Send your item to: The Dress Box, 3 Mitchell's Corner, Boscawen Road, Perranporth, Cornwall, TR6 0EW. Preferably via a tracked method to ensure safe receipt. The Dress Box is unable to confirm receipt of returned items without a tracking number.
Exchanges (if applicable)
If you need to exchange it for the same item due to incorrect sizing etc., send us an email at info@thedressbox.co.uk
Send your item to: The Dress Box, 3 Mitchell's Corner, Boscawen Road, Perranporth, Cornwall, TR6 0EW. Preferably via a tracked method to ensure safe receipt. The Dress Box is unable to confirm receipt of returned items without a tracking number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thedressbox.co.uk
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: The Dress Box, 3 Mitchell's Corner, Boscawen Road, Perranporth, Cornwall, TR6 0EW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without this.
